OUR PLAN
OUR PLAN
OUR MISSION
OUR MISSION
Grow the leaders and culture to build the strongest hardware stores in America!
OUR PLAN
OUR PLAN
Build scale advantage with good management, efficient systems, and growth by adding new stores and being a “buyer of choice.”
Win on convenience by creating seamless physical and digital shopping experiences on hardwarestore.com—shopping in-store, with pickup, curbside, or same-day delivery.
Match local demand with supply through “The SMaSH” (The Scaling of Market-Specific Hardware). Do what a high-performing independent owner would do, only better, and at scale.
Partner with exclusive high-quality brands and offer unique services.
Actively strengthen relationships with customers by going the extra mile with customer service, delivering personalized messages / offers / recommendations, and generating fun and authentic social media content worth following.
Develop and reward talent because with Amazon just a click away, customers' decisions to shop in stores is less about product and more about people.
Strengthen a B2B strategy for residential repaint, handyman, property management, and small facility maintenance—inside sales, outside sales, trade credit, and online tools.
